Question 1

How quickly can you fix my motor failure?

Accepted Answer

At Garage Door New Caney, we understand that a failed garage door motor can disrupt your entire day. That's why we offer same-day service for most motor failures in our service area. When you call us, our dispatcher will schedule the earliest available appointment—often within just a few hours. Our service trucks are fully stocked with common replacement parts and motors, which means we can complete most repairs in a single visit without needing to order parts and return later. For emergency situations, we offer 24/7 service. If your garage door motor fails at night or on a weekend, simply call our emergency line and a technician will be dispatched to your location as quickly as possible. On average, our emergency response time is under 60 minutes for customers in New Caney and surrounding areas. The actual repair time depends on the nature of the problem. Simple issues like a stripped gear or failed capacitor can often be repaired in under an hour. Complete motor replacements typically take 1-2 hours, including testing and adjusting the system for optimal performance.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Garage door motor failure can result from several factors, and understanding these causes can help you prevent future problems. The most common causes we see in the New Caney area include:  Age and Wear: Most garage door openers have a lifespan of 10-15 years with regular use. Over time, internal components like gears, capacitors, and circuit boards wear out. If your opener is approaching this age, preventive replacement may be more cost-effective than repeated repairs.  Heat Damage: Texas summers put enormous stress on garage door motors. When temperatures in your garage exceed 100°F, motors can overheat, causing premature failure. We recommend ensuring proper garage ventilation and considering a motor with thermal overload protection.  Power Surges: Lightning strikes and power fluctuations are common in our area and can damage the electronic components in your opener. Installing a surge protector specifically rated for garage door openers can prevent this type of damage.  Improper Balance: If your garage door is out of balance, the motor works harder than necessary to lift and lower the door. This extra strain significantly shortens motor life. We recommend annual balance checks as part of routine maintenance.  Lack of Maintenance: Dust, dirt, and debris can accumulate in the motor housing, causing overheating and premature wear. Regular maintenance, including cleaning and lubrication, extends motor life considerably.  Stripped Gears: Many openers use plastic gears that can strip over time, especially if the door becomes stuck or the motor forces against an obstruction.  Our technicians can diagnose the specific cause of your motor failure and recommend solutions to prevent future problems.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes! We understand that a new wood garage door is a significant investment in your home, and we want to make it accessible to all homeowners. Garage Door New Caney offers several flexible financing options to fit your budget:  Same-as-Cash Options: For qualified buyers, we offer 6-month and 12-month same-as-cash financing. If you pay off your balance within the promotional period, you pay no interest at all. This is perfect for homeowners who want to spread payments out over several months while avoiding interest charges.  Extended Payment Plans: For larger projects, we offer extended financing terms of 24, 36, or even 60 months with competitive interest rates. These plans result in lower monthly payments, making even premium custom wood doors affordable.  No Credit Needed Options: We work with financing partners who offer plans based on income verification rather than credit scores. If you have steady employment, you may qualify for financing regardless of your credit history.  Special Promotions: Throughout the year, we run special financing promotions, such as 0% APR for 18 months on select door models. Ask your sales representative about current offers.  The application process is quick and easy. Most customers receive a credit decision within minutes, and you can apply right from your home or during a sales consultation. Our team will walk you through all available options and help you choose the plan that works best for your financial situation.  Wood garage doors typically range from $1,500 to $5,000+ depending on the style, wood species, and customization options. With our financing plans, you can enjoy a beautiful new door with payments as low as $50-100 per month.  Ready to explore your options? Contact us for a free in-home consultation and estimate. We'll measure your opening, discuss design options, and provide a detailed quote including financing terms.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes between 3-5 hours, depending on several factors. This includes removing your old door, installing the new door and hardware, setting up the opener, and testing everything for proper operation.  Factors that affect installation time: - Door type: A standard steel sectional door installs faster than a custom wood carriage house door - Size: Single-car doors take less time than double-car doors - Existing hardware: If we need to replace tracks, springs, or the opener, installation takes longer - Structural issues: Sometimes we discover issues with the door frame or header that need addressing  Our technicians arrive prepared with all necessary tools and equipment. We lay down protective coverings to protect your driveway and garage floor, and we always clean up completely before leaving.

Question 5

What warranty do you offer on repairs and installations?

Accepted Answer

Garage Door New Caney stands behind all of our work with comprehensive warranty coverage:  Labor Warranty: All repair and installation labor is covered by our 2-Year Warranty on All Work. If anything we installed or repaired fails due to workmanship issues, we'll fix it at no charge.  Parts Warranty: Replacement parts carry the manufacturer's warranty, typically ranging from 1-5 years depending on the component. Springs usually come with 3-5 year warranties, while openers often have 5-year warranties on motors and lifetime on belts.  New Door Warranty: New garage doors come with manufacturer warranties that can range from 1 year to lifetime, depending on the brand and model. We'll explain all warranty terms before installation.  Satisfaction Guarantee: Our complete peace of mind guarantee means if you're not satisfied with our service, we'll make it right. Your satisfaction is our top priority.  All warranties are transferable if you sell your home, adding value to your property.

Question 6

Do I need a permit for a new garage door installation?

Accepted Answer

In most cases, a straightforward garage door replacement—where you're replacing an existing door with a similar-sized door without modifying the opening—does not require a permit in Harris County or Montgomery County.  However, permits may be required if: - You're enlarging or reducing the size of the door opening - You're adding a new garage door where one didn't exist before - You're making structural modifications to support a heavier door - You're installing a door in a new construction project - Your HOA has specific requirements  Our team is familiar with local building codes and permit requirements throughout our service area. During your consultation, we'll advise you if a permit is needed and can assist with the permitting process. We never cut corners on code compliance—your safety and the value of your home are too important.

Question 7

Can you repair my garage door opener, or do I need a new one?

Accepted Answer

In many cases, we can repair your existing garage door opener rather than replacing it. Our technicians are trained to diagnose and fix a wide range of opener issues:  Common repairs we perform: - Gear and sprocket replacement - Circuit board repair or replacement - Capacitor replacement - Remote programming and troubleshooting - Safety sensor alignment and replacement - Motor replacement  When replacement makes more sense: - Your opener is more than 15 years old - Repair costs exceed 50% of a new unit's price - You want smart home features your current opener doesn't support - The opener lacks modern safety features - Multiple components have failed  We'll always give you an honest assessment of whether repair or replacement is the better value. If we recommend replacement, we'll explain why and provide options at various price points. Our goal is to give you the best solution for your situation, not just sell you a new opener.

Question 8

What maintenance should I do to extend my garage door's life?

Accepted Answer

Regular maintenance can significantly extend the life of your garage door system and prevent costly repairs. Here's what we recommend:  Monthly: - Visually inspect springs, cables, rollers, and pulleys for wear - Test the auto-reverse safety feature - Listen for unusual noises during operation  Every 3-6 Months: - Lubricate all moving parts with a silicone-based lubricant - Tighten all nuts, bolts, and brackets - Clean the photo eye sensors  Annually: - Professional inspection and tune-up - Test door balance - Check weatherstripping and seals - Inspect the bottom seal for cracks or damage  As Needed: - Touch up paint to prevent rust - Replace worn weatherstripping - Clear debris from tracks  We offer affordable annual maintenance plans that include all professional services, giving you peace of mind and helping prevent unexpected breakdowns. Contact us to learn more about our maintenance programs.

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